For questions and returned please contact us by filling out the form below.
Frequently asked questions
General
If you're having technical issues, please reach out, and we can send you the PDF. Refer to your order number or the website on which you made your purchase.
If you have an issue with your pattern please let us know, if we cannot correct the issue we will issue a full refund.
We have how-to vides for various steps of the beading process, but we don't have tutorials for all of our patterns. Please refer to our learning center if you need additional instructions, you can also reach out to us for assistance.
